Spam, Spam, Go Away

Spam. In some ways, it’s the electronic equivalent of junk mail and home telemarketer phone calls. Spam is not only an unsolicited and annoying nuisance, it’s also a pervasive problem that’s clogging and overwhelming the Internet’s email...

Good service starts with Empathy

When people ask me what I do for a living, I tell them that I work for a tech consulting firm focused on providing service and support for small to medium-scale businesses. It’s a fairly canned response, but it’s what we do nonetheless. Being in the service industry I...