Spam, Spam, Go Away

Spam. In some ways, it’s the electronic equivalent of junk mail and home telemarketer phone calls. Spam is not only an unsolicited and annoying nuisance, it’s also a pervasive problem that’s clogging and overwhelming the Internet’s email...

Good service starts with Empathy

When people ask me what I do for a living, I tell them that I work for a tech consulting firm focused on providing service and support for small to medium-scale businesses. It’s a fairly canned response, but it’s what we do nonetheless. Being in the service industry I...

Technology…so what’s next?

During the first week of June I was fortunate to attend the Ingram Micro Cloud Summit in Phoenix, Arizona. Being one of the largest distributors of IT products in the world, Ingram Micro had the foresight to bring together some of the best minds and top partners from...